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| Can I make the Philadelphia | How will I know when my reservation is |
| reservation by phone? We would be | confirmed? Our confirmation number |
| happy to help you make any | displayed immediately upon |
| Philadelphia hotel reservation by | successfully making your reservation. |
| phone. You can call our toll free | Our systems work behind the scenes to |
| number between the hours of 8 a.m. to | email you the final confirmation |
| 10 p.m. Monday through Friday (CST). | number. |
| 11 a.m. to 6 p.m. Saturday and Sunday. | |
| | What do I do with questions concerning |
| How can I be sure information about | previous reservation? Please fill out |
| my credit card is secure? We use | our "Customer Support and Feedback" |
| secure-socket-layer (SSL) encryption, | request form. Include your previous |
| the standard encryption on the Internet. | reservation amount and the reservation |
| This type of encryption allows you to | confirmation number along with your |
| feel confident and secure about | questions. We will contact you within 24 |
| supplying personal and credit card | hours. |
| information. | |
| | How do you book a room for someone |
| Can I book the reservation to stay | else? You can us our system to book a |
| tonight? Some hotels accept | room for someone else. Make sure |
| reservations until 3:00pm on the arrival | you include that persons information |
| day. Only hotels that follow this policy | as the guest. You can have a different |
| will show when the today's arrival date | person paying with their credit card |
| is typed into the search form. | than the name and address of the |
| | guest staying in the room . |
| Is there a minimum age requirements | |
| to reserve a room? A minimum age of | Is your detail on amenities information |
| 18 is required by most hotels to book a | accurate? This information is updated |
| room. Some require the guest(s) be 21. | a many times during the year. We |
| These requirements and other | strive to have the most complete |
| amenities information on the property | information available and the most |
| "Detail" pages. | accurate. We do rely on the personnel |
| | at each hotel property to update and |
| Is free breakfast available? Some | change information as appropriate. |
| hotels offer free breakfast with each | |
| room night booked. This information | Are taxes included in the rates? Taxes |
| can be found on the property | are figured and displayed into the final |
| information "detail" page for your | payment screen. See rate details for |
| specific property. | taxes for each day. |
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